Thank you for visiting Tinquanggroup.com website . We respect and commit to keep your private information confidential. Please read the Personal Information Protection Policy below to better understand the commitments we make to respect and protect the rights of visitors.
This policy will apply to all personal information that you provide to us during the course of your work. This policy will also apply to all information about you provided to us by others.

1. Purpose and scope of collection

The types of personal information we collect from you depend on the circumstances and the type of service you request us to provide. For example, we collect details such as your name, address, travel and other travel details, credit/debit card number and expiry date, billing address, telephone number, details of loyalty program membership and health issues relevant to your travel arrangements.
We may collect personal information about you when you deal with us by telephone, send us correspondence (whether by letter, fax or email), visit our website or when you meet us in person. In some cases, we may collect information about you from a third party, for example, from an agent who makes travel or freight bookings for you; from third parties such as telemarketing companies who have collected your personal information and disclosed it to us so that we can place an order for you and carry out and complete the delivery arrangements for you or introduce our products and services to you; from other service providers who collect information on our behalf…

1. Scope of information use 

We collect your personal information for the following purposes: to arrange for your shipment and other transactions; to facilitate your participation in other organisations’ loyalty programmes; and to carry out marketing and market research activities.
Some of the personal information we collect is necessary for us to accurately identify who is using our services. Other types of personal information we collect help us to profile the people who are using our services and identify their needs.

III. Information storage time

Customer’s personal data will be stored until the customer requests cancellation.

1. Address of the unit collecting and managing personal information

TIN QUANG FORKLIFT COMPANY LIMITED

Address: 180 Street 11, Quarter 5, Linh Xuan Ward, Thu Duc City, Ho Chi Minh City, Vietnam
Contact phone number: 1800 9527
Email address: marketing@tqg.com.vn

1. Means and tools for users to access and edit their personal data

We will provide you with access to the information we hold about you upon request, including for the purpose of correcting or updating that information, unless there is an exception under the Privacy Policy. We may charge you reasonable costs for providing you with access to this information. Your request for access to this information will be processed within a reasonable time. If we refuse to provide you with access to this information, we will provide you with the reasons for the refusal and advise you of any exceptions under the Privacy Policy.
For newsletters, customers can unsubscribe from our newsletters at any time. There is a link at the bottom of each newsletter (bottom of the page) to our website. Users can unsubscribe from all newsletters or can manage their newsletter data, such as: changing their e-mail address or language. Customers can also choose different types of newsletters.

1. Commitment to protect customer personal information

We may disclose your personal information to third parties, for example to contractors we contract for certain services, other carriers, travel and freight service providers, data processors (including global distribution and payment system operators) for the purpose for which it was collected or for related purposes, such as completing a transaction on your behalf or providing you with a service you have requested.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes. We employ third party contractors to perform services for us, including contractors who process personal information we hold. For example, to provide mail and email processing services; provide electronic funds transfer services, credit card account processing and related services; operate a call centre; perform certain sales functions and complete corporate travel; conduct market research; provide in-flight meal services; provide ground handling services, such as check-in, cargo handling and concierge services; and assist in obtaining payment from creditors.
In these cases, we will prohibit the third-party contractor from using your personal information except for the specific purpose for which we provided your personal information.
Other than as set out above, we will not disclose your personal information without your consent unless the disclosure is necessary to prevent a threat to life or health or is permitted or required by law, is reasonably necessary for law enforcement or is necessary to investigate suspected criminal activity.
If you would like to access your personal information, have a complaint about a breach of your privacy, or have any questions about how we collect or use your personal information, please send your request, complaint or question to the address below. We will respond to your question or complaint as soon as possible.
Address: 180 Street 11, Quarter 5, Linh Xuan Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
Contact phone number: 1800 9527
Email address: marketing@tqg.com.vn

VII. Changes to the Personal Information Protection Policy

We may amend this Privacy Policy as our business requires or as the law changes. Any changes to this Policy will be posted on this page, so please visit periodically to ensure that you have the most current statement of our Privacy Policy.